Ecommerce operations & growth agency

Operations
+ Growth.

We manage the operations of ecommerce brands and scale them with performance marketing. One partner, from first click to repeat order.

See what we do How we work

Brand operations

Fulfilment & suppliers Managed

Customer service Managed

Payment processing Managed

Subscriptions & retention Managed

Media buying Scaling

Creative testing Scaling

One teamElena Agency.

ShopifyCheckoutChampLoop SubscriptionsGorgiasMeta AdsAppLovinKlaviyo

Why us

Operators who run their own brands — not just buy ads.

We run our own brands. We know what breaks when you scale.

Most agencies only buy traffic. We also run what happens after the click — fulfilment, support, payments and subscriptions — because that is where growth turns into profit, or into chaos.

Operations

The back office, run like a system.

Everything behind the store, handled.

Fulfilment & suppliers

Supplier communication, invoice checks, shipping SLAs, stock planning and alerts before you sell out.

Customer service

Helpdesk setup, SOPs and macros, and a trained team on your inbox — protecting reviews and refunds.

Payment processing

Processor and gateway setup, checkout configuration, and chargeback prevention and monitoring.

Subscriptions & retention

Subscription app setup, churn-save flows, win-backs and cohort tracking to grow LTV.

Growth

Paid media that scales on margin.

Profitable scale, not vanity ROAS.

Media buying

Meta and AppLovin campaigns managed in-house, scaled on contribution margin instead of platform ROAS.

Creative

Static ads, UGC and video, with new concepts tested every week.

Funnels & upsells

Quiz funnels, landing pages and post-purchase offers that lift conversion and AOV.

Analytics

One weekly report: spend, revenue, margin and subscriber cohorts.

AI-first

Faster support, sharper forecasts, fewer mistakes.

AI built into every process — not bolted on.

We don’t just use AI tools, we build our operations around them. That means faster support, sharper forecasts and more creative tests — with fewer people and fewer mistakes.

AI customer service

24/7 answers on orders, subscriptions and returns, with humans on the hard cases.

Predictive analytics

Stock forecasting, churn prediction and LTV modelling from your own data.

Automation

Supplier, invoicing and reporting workflows that run themselves.

AI creative & media

AI-assisted ad concepts and real-time insights on what to scale or kill.

Personalised product recommendations
Predictive inventory management
Dynamic pricing and offer testing
Automated retention flows

Process

From first audit to scaling in about four weeks.

How we work.

Week 1

Audit

We map your operations, ad accounts and unit economics.

Week 2–3

Foundation

Support, fulfilment and payments set up to carry more volume.

Week 4+

Scale

New creatives, channels and budgets — on a margin you can see.

Ongoing

Run

Weekly reporting on revenue, margin and LTV.

Ways to work

Start with one module or hand over the whole engine.

Pick your model.

Audit

A one-time deep dive into your operations, ads and unit economics, with a clear 90-day plan.

Ops & ad account review
Unit economics
90-day roadmap

Most chosen

Retainer

Selected operations and growth modules run by our team, with weekly reporting.

Dedicated team
Ops + growth modules
Weekly reporting

Partnership

For selected brands: a lower fixed fee in exchange for a share of the growth we create.

Full operations
Full growth stack
Shared upside

Legal

Terms of Service.

Effective date: October 30, 2026

These Terms of Service (“Terms”) apply to your use of this website and to services provided by Elena Global LLC, a United States limited liability company (“Elena Global LLC”, “we”, “us” or “our”). By using our website or engaging our services, you agree to these Terms.

1. Our services

Elena Global LLC provides ecommerce operations management and growth marketing services, which may include fulfilment and supplier coordination, customer service, payment processing setup, subscription and retention management, media buying, creative production, funnels, analytics and related consulting. The exact scope, deliverables, fees and timelines for each client are set out in a separate proposal, statement of work or service agreement (“Agreement”). If an Agreement conflicts with these Terms, the Agreement prevails.

2. Use of this website

You may use this website for lawful purposes only. You agree not to misuse the website, attempt to gain unauthorised access to it, interfere with its operation, or copy, scrape or redistribute its content without our written permission. We may change, suspend or remove any part of the website at any time.

3. Client responsibilities

As a client you agree to:

provide accurate information, timely feedback and the access (accounts, assets, data) we reasonably need to perform the services;
make sure you have the rights to all materials, trademarks and data you give us;
keep your products, claims and offers compliant with applicable laws and with the policies of the platforms we use for you (such as Meta, AppLovin, Shopify and payment providers);
pay invoices on time.

Delays in access, materials or approvals may delay our work and do not count as a breach by us.

4. Fees & payment

Fees, billing frequency and payment terms are agreed in the Agreement. Unless stated otherwise, invoices are due within the period stated on the invoice. Advertising spend, software subscriptions and other third-party costs are paid by the client, directly or as agreed. We may pause services if payments are overdue. Fees already paid are non-refundable unless the Agreement says otherwise.

5. No guaranteed results

Ecommerce and advertising results depend on many factors outside our control, including platform algorithms, market conditions, product, pricing and budget. We work to the best of our ability, but we do not guarantee any specific revenue, ROAS, growth, ranking or other result. Examples or past results are not a promise of future performance.

6. Third-party platforms

Our services rely on third-party platforms and tools. We are not responsible for their availability, policy changes, account restrictions, suspensions or decisions, or for losses caused by them. Your use of those platforms is subject to their own terms.

7. Intellectual property

All content on this website — including text, design, logos and graphics — belongs to Elena Global LLC or its licensors. Ownership of work created for clients is set out in the Agreement; unless agreed otherwise, ownership of final paid deliverables transfers to the client once all related fees are paid. We keep ownership of our own methods, processes, templates, SOPs and know-how. Unless you tell us in writing not to, we may mention your company as a client in our marketing.

8. Confidentiality

Each party will keep the other party’s non-public business information confidential and use it only for the purpose of the engagement. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law.

9. Disclaimer

This website and its content are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Content on this website is general information and not legal, tax or financial advice.

10. Limitation of liability

To the fullest extent permitted by law, Elena Global LLC will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill. Our total liability for any claim relating to the website or our services is limited to the fees you paid us for the services giving rise to the claim in the three (3) months before the claim arose.

11. Indemnification

You agree to indemnify and hold harmless Elena Global LLC and its members, employees and contractors from claims, damages and costs (including reasonable legal fees) arising from your products, your content or materials, your breach of these Terms or an Agreement, or your violation of any law or third-party right.

12. Termination

Either party may end an engagement as set out in the Agreement. We may end an engagement immediately if a client breaches these Terms, fails to pay after notice, or asks us to do something unlawful or against platform policies. Fees for work done up to the end date remain payable.

13. Governing law & disputes

These Terms are governed by the laws of the State of Nevada, United States, without regard to conflict-of-law rules. We will first try to resolve any dispute informally. If that fails, disputes will be handled exclusively by the state or federal courts located in Clark County, Nevada, unless the Agreement provides otherwise.

14. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver of it. Nothing in these Terms creates a partnership, joint venture or employment relationship. We may update these Terms from time to time; the latest version is always on this page.

15. Contact

Elena Global LLC
1810 E Sahara Ave, Suite 202-07
Las Vegas, NV 89104
United States
Email: info@elena-agency.com

Operations+ Growth.

We run our own brands. We know what breaks when you scale.

Everything behind the store, handled.

Fulfilment & suppliers

Customer service

Payment processing

Subscriptions & retention

Profitable scale, not vanity ROAS.

Media buying

Creative

Funnels & upsells

Analytics

AI built into every process — not bolted on.

AI customer service

Predictive analytics

Automation

AI creative & media

How we work.

Audit

Foundation

Scale

Run

Pick your model.

Audit

Retainer

Partnership

Operations
+ Growth.